FAQs

Would My Order include shipping delivery charges?

Ideally the shipping cost would be part of the checkout amount that one is liable of paying. However, the cost would be distinctively mentioned in the receipt. The shipping cost also varies from each pincode to pincode.

Who is Responsible for my order during transit?

While in transit, the shipping company is responsible for the safety and delivery of the order.

Can orders be customised?

Yes, there exists a separate category and options where orders can be customised as per the customer’s wish. However, this would have different charges and policies applicable to them. In case of queries about customised orders please reach out to us through email, phone number mentioned in the Contact Us section or drop us a message on our social networking handles.

What is the order cancellation process?

You can cancel by sending us an email with the Order ID to [email protected] or drop a call on +91 9638052034.

How can I track my order once it is shipped?

Once your order has been shipped through the respective shipping services, the tracking ID and other details of the same order will be made available to you on your mail and registered phone number. In case of discrepancies along these lines, please get in touch with our support services.

Are your services provided internationally?

DRN Jewels soon plans to expand its base internationally and thus welcomes international orders as well.

What is the refund and return policy?

We initially initiate the refund once the product is received by the source outlet in order to inspect the condition or the product. An explained section on the refund and return policy can be found in our terms and agreements under the shipping and delivery terms.

Can I exchange my item for something else on your website?

Exchanges are dealt purely on a case to case basis and thus in case of an exchange request please reach out to our support services.